Privacy policy

Last updated: May 14, 2026

Maison Memnoon operates this website and online store, including all related content, features, products, and services (the “Services”). We are committed to handling your personal data with care, transparency, and respect.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, subscribe to our newsletter, or otherwise interact with us.

By using our Services, you acknowledge that you have read this Privacy Policy.

Our Privacy Philosophy

We believe trust is part of the luxury experience. We collect only the information reasonably necessary to operate our store, fulfill your orders, improve your experience, and communicate with you lawfully.

Some things are not meant to be traded.

Data Controller

Nesrin Yenigün Im- und Export
Lärchenstraße 8
61118 Bad Vilbel
Germany

Email: info@maisonmemnoon.com

For purposes of applicable data protection law, the above entity is the controller responsible for your personal data.

Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Name
Billing address
Shipping address
Email address
Telephone number
Order history
Payment and transaction details
Account login details (if customer accounts are enabled)
Messages sent to customer support
Device information (IP address, browser type, device type)
Usage data (pages visited, products viewed, cart activity, browsing behavior on our site)
Marketing preferences and newsletter interactions

How We Collect Data

We may collect personal data:

Directly from you when you place an order, subscribe, contact us, or create an account
Automatically through cookies and similar technologies when you use our website
From service providers who help operate our store
From advertising and analytics partners where lawful

How We Use Your Data

We use your personal data for the following purposes:

To Fulfill Orders

Process payments
Ship orders
Handle returns or exchanges
Send order confirmations and shipping updates

To Operate and Improve Our Store

Maintain website functionality
Improve navigation, product selection, and user experience
Understand website performance

To Communicate With You

Respond to inquiries
Provide customer service
Send service-related messages

Marketing Communications

Where you have given consent or where otherwise permitted by law, we may send newsletters, launch updates, and promotional messages. You may unsubscribe at any time.

Fraud Prevention and Security

We may use personal data to detect fraud, secure transactions, and protect our business, customers, and systems.

Legal Obligations

We may process data where required for tax, accounting, consumer law, fraud prevention, or other legal compliance obligations.

Legal Bases for Processing (EEA / UK)

Where GDPR applies, we process personal data under one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Your consent
Establishment, exercise, or defense of legal claims

Service Providers and Third Parties

We share personal data only where necessary with trusted providers, including:

Shopify (store platform and hosting)
Payment providers
Shipping and logistics partners
Klaviyo and Mailchimp (email marketing)
Meta (advertising and campaign measurement)
Professional advisers where required
Authorities where legally required
Google (analytics, advertising, and merchant services)

These providers process data under their own privacy obligations and contractual safeguards where applicable.

Advertising, Analytics, and Tracking

We use cookies, pixels, APIs, tags, and similar technologies to understand website activity, improve performance, personalize advertising, and measure the effectiveness of our campaigns.

This may include services provided by Shopify, Klaviyo, Meta Platforms, Inc. (Facebook and Instagram), and Google.

These technologies may collect information such as:

IP address
Browser and device information
Pages viewed
Products viewed
Cart activity
Purchase activity
Referral URLs
Interactions with advertisements and emails

We may use Meta Pixel, Advanced Matching, and the Meta Conversions API to help us better understand the effectiveness of our advertising and improve how our campaigns are delivered across Facebook and Instagram platforms.

Through these technologies, certain customer information — such as email address, phone number, IP address, browser identifiers, or purchase activity — may be securely shared with Meta in hashed or encrypted form where applicable for attribution, audience matching, fraud prevention, analytics, and personalized advertising purposes.

We may also use Google technologies, including Google Ads, Google Analytics, and Google Merchant Center, to measure traffic, improve advertising performance, and display relevant products or advertisements across Google services.

Third-party providers may combine information collected through our website with information they already hold about you under their own privacy policies.

You may be able to manage how Meta uses your data for advertising through your Facebook or Instagram settings, including the Off-Facebook Activity controls.

Where required by law, non-essential cookies and tracking technologies are used only after obtaining your consent.

Cookies

Our website uses cookies and similar technologies for functionality, analytics, security, personalization, and advertising purposes.

Some cookies are essential for the operation of the website, including secure checkout, fraud prevention, and account functionality. Other cookies help us understand how visitors use our Services, measure marketing performance, and provide more relevant advertising.

Cookies may be placed by Maison Memnoon or by third-party providers such as Shopify, Meta, Google, and Klaviyo.

You can manage cookie preferences through our cookie banner or through your browser settings. Blocking certain cookies may impact website functionality or your shopping experience.

For visitors located in jurisdictions requiring consent, non-essential cookies will only be activated after consent is provided.

International Transfers

Some of our service providers may process data outside your country, including outside the European Economic Area or United Kingdom.

Where required, we rely on lawful safeguards such as Standard Contractual Clauses or equivalent approved transfer mechanisms.

Data Retention

We retain personal data only as long as reasonably necessary for:

Fulfilling orders
Legal, tax, and accounting obligations
Resolving disputes
Security and fraud prevention
Marketing records until consent is withdrawn or no longer needed

Your Rights

Depending on your location, you may have rights including:

Access your personal data
Correct inaccurate data
Delete your data
Restrict processing
Object to processing
Withdraw consent
Data portability
Lodge a complaint with a supervisory authority

To exercise rights, contact: info@maisonmemnoon.com

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal data from children where prohibited by law.

Security

We use reasonable technical and organizational measures to protect personal data. However, no system can guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or business reasons. Updated versions will be posted on this page with a revised date.

Contact

For privacy questions or requests, please contact: